SOFT LOCK OF CELL PHONE

MY TEL ACCOUNT AND MY DAUGHTERS ACCOUNT ARE UNFORTUNATELY LINKED. WE HAD AN ORDEAL DURING DECEMBER 2014 WERE WE HAD ACCUMULATED AN ACCOUNT OF R15 000.00 WHICH I HAD TO PAY IN THE END DUE TO A VERY POOR SALES PERSON AT THE DEALERSHIP WHOM DIDNT ASSIST US AT ALL AND INFORM US ABOUT ALL THE \NITTYGRITTY". <br> I PAID THE R15 000.00 AND PUT A LOCK ON THE ACCOUNT IF IT REACHED R 1 000.00. <br> FOR THE WHOLE OF 2015 EVERYTHING WENT WELL UNTIL 16 DECEMBER 2015 MY ACCOUNT WAS SOFT LOCKED. <br> UNLOCKED AGAIN ON 27 DECEMBER 2015. <br> SOFT LOCKED ON 5 JANUARY 2016 AND UNLOCKED AFTER WE PHONED VODACOM AND COMPLAINED ON THE SAME DATE.<br> SOFT LOCKED AGAIN 6 JANUARY 2016. <br> THIS IS TOTALLY UNACCEPTABLE TO ME. I NEED MY PHONE AS I AM DAILY OUT ON THE ROAD AND USES IT FOR MY WORK.<br> AT THE MOMENT I AM WITH MY HANDS IN MY HAIR AND ARE DEFINATELY CONSIDERING MOVING MY CONTRACT AS WELL AS MY DAUGHTERS CONTRACT TO ANOTHER COMPANY BECAUSE IT CANT GO ON LIKE THIS AND EVERYTIME IT IS \""THE SYSTEM\"" THAT CAUSES IT AND NO ONE CAN ASSIST AND HELP ME TO MY SATISFACTION!!!"""