Soft Lock for 5 days!!!!!!!!!!!

<p>My phone went over into soft lock on Thursday the 26th of May 2016 as I had gone over my call limit. I then tried to rectify this by adjusting my call limit online. I was not successful in doing this and have since then phoned the customer call centre numerous times. All I keep getting told is that there is a "pending order" open on the system and because of this the agent cannot assist me. Well today is Monday the 30th and my phone is still locked!!!!!!!!!!!! I have had to travel to a work function over the weekend knowing that if something was to happen that I cannot call anyone. I am now in Cape Town on a business trip and I am still not able to use my phone. The last straw was when I called the call centre again today and got my reference number *** and Brenton the supervisor promised me he would call me back in 1.5 hours. I am still waiting for my call it is now 3 hours later. Along with this I have had many other team leaders promising to call me back and they DON't. </p> <p> </p> <p>I cannot believe that this is such an issue. I spend more than a R1,000 a month with Vodacom and get treated like this. It is absolutely appaling. Anybody know if the cell c buy out works and whether I should go for it?</p> <p> </p> <p>Shaun</p>