RP
Rosalie P
1 reviews | Active since Aug 2021
16 Aug 2021, 08:58
SOCIAL TICKET
SOCIAL TICKET - A clever play on words to take your money. Unbeknown to me the 1G data I bought under the umbrella "social ticket" I could not use on whatsapp (a social interaction) but only for chatting on facebook & instagram - platforms I dont use. Its the 2nd time I am paying them and not receiving the data I have paid for. I consider their marketing methods sly and customer care - 082 135 is not about customer care but rather to enforce their policies.
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Replies (3)
Vodacom's replyOfficial
16 Aug 2021, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Aug 2021, 12:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we removed the 1GB social ticket and replaced it with a normal 1GB bundle.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we removed the 1GB social ticket and replaced it with a normal 1GB bundle.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 12:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we removed the 1GB social ticket and replaced it with a normal 1GB bundle.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we removed the 1GB social ticket and replaced it with a normal 1GB bundle.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
RP
Rosalie P's updateReviewer Update
16 Aug 2021, 12:11Thank you very much for rectifying this - I really appreciate it.
Am also now aware what the difference is between a 'bundle' and a 'ticket'.
Am also now aware what the difference is between a 'bundle' and a 'ticket'.
RP
Rosalie P's update16 Aug 2021, 12:11
Reviewer Update
Thank you very much for rectifying this - I really appreciate it.
Am also now aware what the difference is between a 'bundle' and a 'ticket'.
Am also now aware what the difference is between a 'bundle' and a 'ticket'.