Social Media team ***********.

Please sort out your Social Media team. 29 April i enquired about upgrading 2 days before my stated month being May. I was told it can be done. I attempted this on the website as instructed and still the upgrade could not be done. Your social media team sent me a request to answer 3 questions to access my profile. I supp**** this as well as my contact number. 30 April the same team then wanted my ID number, Contact Number and email address. If my profile was accessed the day before why the extra questions if it was supp****. i asked for a senior person who i am still waiting to hear from. Regardless, I did the application Friday, I did not receive my waybill number and sent the same team a message to check progress of my application with my number listed. Guess what this team then decided that they need all the above information yet again. I need a senior manager from that department to address the issue as i am ready to move my business should i need any request from them again and they not willing to assist.