Social and video tickets on vodacom network do not work yet we getting charged

Every time I call vodacom they have a voice message saying they are experiencing high call volumes this is all day and all night. I did an upgrade for the 20 gigs of data 5 gigs anytime, 5 gigs night, 5 gigs social ticket, 5 gigs video ticket. The only data that I am able to use is 5 gigs anytime and 5 gigs night. the social ticket and the video ticket does not work. Yet I am paying for those 10 gigs. I even went as far as going into their store for help and no one could help me. I have emailed vodacom as well, with no help. Their service is disgusting. They are *****ing the people with these deals and you do not get the data. I took two of these contracts and they are not working on both the numbers.