So yet again
<p>previously I have complained that I got a massive data bill from Vodacom and my account is on around R15 000, anyway after that Vodacom send a letter and state they will half that which is still not good enough and on the letter put my wife's old number which just yesterday I found out Vodacom have recycled and it now belongs to a company which now makes sense where such large data usage takes place, Vodacom have now cut my line despite all of this and I can only rely on hello Peter to deal with these *********</p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Oct 2016, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2016, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Oct 2016, 15:09Dear Greg,
The letter is merely a typing error as the letter is processed manually. The credit has still been loaded on your Vodacom Account. This is a once off goodwill gesture.
The usage report confirms all the usage generated from your cellphone number and IMEI which is unique to your device.
Regards,
Cassandra
Best regards,
Vodacom's reply20 Oct 2016, 15:09
Official
Dear Greg,
The letter is merely a typing error as the letter is processed manually. The credit has still been loaded on your Vodacom Account. This is a once off goodwill gesture.
The usage report confirms all the usage generated from your cellphone number and IMEI which is unique to your device.
Regards,
Cassandra
Best regards,
Vodacom's replyOfficial
20 Oct 2016, 15:09Dear Greg,
The letter is merely a typing error as the letter is processed manually. The credit has still been loaded on your Vodacom Account. This is a once off goodwill gesture.
The usage report confirms all the usage generated from your cellphone number and IMEI which is unique to your device.
Regards,
Cassandra
Best regards,
Vodacom's reply20 Oct 2016, 15:09
Official
Dear Greg,
The letter is merely a typing error as the letter is processed manually. The credit has still been loaded on your Vodacom Account. This is a once off goodwill gesture.
The usage report confirms all the usage generated from your cellphone number and IMEI which is unique to your device.
Regards,
Cassandra
Best regards,