So where does this leave us, Vodacom?

I have posted two reviews for Vodacom on Hellopeter on 10 February 2021 and received the following response from Vodacom: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."

So, here we are, almost a week later. Let's summarise what has been achieved so far: 1. The Twitter team has been saying since 08/02/2021 that they have the query in hand and that they will provide feedback as soon as they have any. I just received a DM from them on Twitter, informing me that it will take 48 hours before I can download my invoices. 2. I received a call from Malebogo Nakegi at 15:01 today, informing me that if I do not pay my invoices by tomorrow, my lines will be suspended. I asked her for a ref # for the call and she said that her name and the time of the call is the ref #. I explained to her at length that I cannot pay the invoices until I have actually received it. So I provided her with my email address but she was not willing to wait while I check if I have received the invoices so that I can confirm that the invoices will be paid tomorrow, provided that they are correct. I now know why - she sent it to the incorrect email address (after I provided her with my email address that has been updated on the Vodacom website and app a few weeks ago) and she sent me a statement, not invoices as requested. 3. So during this saga that has been going on for more than a month, I have still not received the correct invoices, but I have been threatened that my lines will be suspended if I do not pay the invoices which I have not received.