So very disappointed!

I have been a Vodacom mobile user since Vodacom started. I worked for Vodacom for 30 year in various positions. I have always been an avid Vodacom supporter. Unfortunately their customer service seems to have hit rock bottom. We recently were contacted by the UPGRADES department for our wi-fi contract and offered a package, no new router required. Came the new month, and NO data. when questioning this we were told we needed a new router at an additional cost, which we were not prepared to pay, as the consultant had assured us that a new router was not required. My husband has spent countless hours on the phone, and in Vodacom shops, no closer to resolving the issue. As I type this, he is signing up a new contract with MTN. My son had a similar experience, fortunately it was resolved after much effort on his part. He simply says, he now stuck with Vodacom for the duration of his contract, after which he is going to go to MTN. In the meantime he will tell anyone one that is prepared to listen, NOT to use Vodacom. My daughter recently moved to Hout Bay and can not get signal inside her house. If she works outside the signal is fine...She also spent hours on the phone trying to resolve the problem. Three family members, all in different areas, adamant that when their contract expires they will change to MTN!! Really in the time when everyone is working from home and dependent on wi-fi, how can Vodacom get away with providing such shoddy service. I am bitterly disappointed in the way Vodacom has gone. I always was extremely proud to have worked for Vodacom, but now, I am so disillusioned when people relate their experiences to me..