SO USELESS AND ***********!!!

You guys are useless, my phone broke, submitted a claim on Saturday, got a message the same day that insurance has authorized repairs for R3661 on an old phone, I dont understand why you would want to fix an old phone for so much instead oF giving me a new one.

I have called your sandton city branch and spoke to very friendly Zonke and Lucky who have been trying to assist but none of them can get to your useless insurance department, I have been trying to call the ********** for days and I cant seem to get to anyone to help me, I even sent out an email and no reply.

I want a new phone by Friday, this is bull****, when debit my account there are never issues and I expect you to treat me the same when I have to claim.

Please sort this nonsense out and ensure I get a new phone, for the value I am insured for before Friday or I will be twitting about this as well.