HN
Hazel N

1 reviews | Active since Apr 2022

03 Sept 2025, 16:39

So unbelievable

I was called by a lady from vodacom direct and told me that I am paying more for less, then i will get more for less , little did i know that my invoice will come inflated with +~1000 rands. How can they do this to us as customers. They even say all calls are recorded i want that record. So disappointing that this hige network provider can do this to me.😭😭😭. People please don’t trust any agent calling from reputable companies anymore.

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2025, 08:03
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team