So transfer of ownership not done!!!

So after all my phone calls, emails and visits to the stores, i was told my upgrade will be done in December but the transfer of ownership - will be done in January. On Thursday, 28 Jan all my incoming calls was screened as unknown callers. I then phoned the call center where they activated it. I tried phoning thereafter - realizing i cant make any calls. I phoned the call center again, being redirected to the Data Store. The data store said that due to the new system it is out of their hands. They will revert, after the branch manager told me that never did they tell me when the transfer will be done. WHAT THE HELL! They have ALL the required detail. I was told that they will phone me back -2 days later - STILL NO FEEDBACK. Absolutely shocking vodacom. I want to end my contract, because your excuses is lousy. You do not give a sh*t if i am unable to use my so called contract or not.