So sorry for ever taking out a vodacom contract. Not getting helped at all

If your account has missed a debit order it gets switched off immediatly which i completely understand. Then i pay it and require service and then vodacom just doesnt help at all. I have sent email made phone calls to service centers where there is no call under 30 minutes and still no one cam help me. I got this vodacom contract 4 months ago and was thinking of adding another contract but again no help, no service nothing!!!!! Why do i even bother with vodacom? The amounts i use to recharge per month for my business use of my phone is ridiculous that i again dont mind but then i would love service!!!! I am certain that the amount i use a month i way over R5000 but still i have no luck whatsover for just getting help on a simple requirment!!!!