LB
Leigh-Anne Brett-Poole

1 reviews | Active since Dec 2016

15 Feb 2017, 09:35

So sick of promises never kept!

<p>This is the last straw with Vodacom. I have had this issue for two months where they overcharged me for data. I finally get some joy and Dane from Vodacom call me on the 9th of Febraury at 11;57am to tell me that they will bring the amount down by R200 as a "gesture of goodwill", I mean really that was their mistake in the first place.</p> <p>Today I see the Gesture of goodwill never happened.</p> <p> </p> <p>I am so over Vodaom and will tell everyone who will listen not to use them and as soon as my three contracts with them are up, never again!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 11:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team