1 reviews | Active since May 2016
SO SICK AND TIRED OF THEIR INCOMPETENCE- 10TH COMPLAINT TO THEM IN 3 MONTHS.
I AM SOOOOOO TIRED OF VODACOM!!! EVER SINCE I UPGRADED MY PHONE IN JANUARY, THERE'S ENDLESS ISSUES!!! I PAY THE ACCOUNT ON TIME EVERY MONTH AND SEND THE PROOF OF PAYMENT TO ***. AND I HAVE EMAILED MY PROBLEM THIS MORNING TO CUSTOMER CARE AND NO REP**** AT ALL VIA EMAIL OR PHONE!!!! I GOT AN AUTOMATED CALL THIS MORNING SAYING I DIDNOT PAY. PAYMENT WAS MADE AND EMAILED AND PAID WITH A PROPER REFERENCE NUMBER BUT STILL I GOT THIS CALL?????????? WHY WHY WHY?????? DOES SUCH INEFFECIENT PEOPLE WORK HERE THAT THEY DONT KNOW HOW TO LOOK AT A REFERENCE NUMBER AND THEN PAY IT????????? ALLOCATE THE DAMN PAYMENT AND STOP THREATENING TO CUT OFF MY LINE!!! AND THEN TELL ME HOW THE HELL TO GET OUT OF THIS CONTRACT AS I AM SICK OF YOU PEOPLE!!! EVERY MONTH I NEED TO LOG COMPLAINS!!!!!!!!!!!!!!!! YOUN CUT MY LINE EVEN THOUGH I PAY AND THEN CHARGE ME FOR THE RE-CONNECTION!!!!!! NOW I WANT A WRITTEN APOLOGY.
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Consumer Website Team
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
