So Sick and Tired of Bad Service

I called Vodacom in April to cancel my contact as it was time for me to upgrade. I wanted to give notice as I have a contract with another service provider. I spoke to a guy (ACCOUNT DEALER ID-WNSSA) and he asked me why I would like to give notice. I advised that I could not afford two contracts monthly and therefore I have to Cancel one of them. He then offered me a deal where I get a Sony Experia, R200 Data and 5GB of Data monthly for R199p/m for 24 months. To me this sounded too good to be true and I asked him what the catch was, he told me that there was no catch. I asked again if I will get the 5GB of Data EVERY month and he said yes.

I received the phone and there was data and airtime and everything was fine. The next month, I was only loaded with R200 Airtime and no Data. I called Vodacom over and over again to get this sorted and after a lot of fights, I got this sorted out.

On 1 August 2017, I was loaded with R200 airtime again but no Data. I called the contact centre over and over again and NOBODY is making any notes on my account as I am referred from department to department for this to be sorted and no one has a clue. Today is the 17th of August and my query is still not sorted.

I want what was sold to me and nothing less. I would not have taken this contract if all I would have gotten was R200 Airtime. Please go Listen to the call recording and sort this out as soon as possible.

AND PLEASE, do not call me with promotional offers when I am currently not getting what was sold to me.

If my account is not sorted out, please collect the phone and cancel my contract because then I do not want anything to do with False Advertising companies that just sells goods to make commission.

I am so disappointed in Vodacom!