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Natasha N

1 reviews | Active since Dec 2016

05 Dec 2016, 13:15

SO PATHETIC

<p>So this is the second time I am putting in a complaint about vodacom after my first compaint they sent me a message saying my complaint has been sent to advance repair centre still till today no one has got back to me and today I phoned the advanced repair centre and the consultant says I must take my phone to vodacom shop and they might fix it for me or I must pay for it to be fixed! After me sending my phone in it came back worse than what I sent it in my battery life is terrible and now my phone is cracking even more because I have to use it on a daily basis! It looks like my only option is to put my complaint up on billboards and in the newspapers and show how vodacom treats their customers even the people who work for vodacom are incompitant because the only thing they say is the something over and over!!!!!!! So pathetic!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,