So not HAPPYYYYY

I very not happy with service I received from Vodacom. I got a call from sales department offering 20GB day and 20 GB night, when I call to confirm if sim card is activated was advised that is 10GB day and 10GB night and that was not what the consultant advised me of. I requested to be transferred to cancellation to understand what transpired I spoke to some guy cannot remember his name he said that I sim card was cancelled few minutes ago I was surprised as I did not ask for the sim to be cancelled but to be placed through cancellation department, he told me that the sim card will never be used again if I want new contract must apply again. I called again Monday 12/08/2019 spoke to Siyabonga from rewards regarding my dispute he logged a call said he will get back to me within 48 hours *** he never did. I call back spoke to Kate and I asked for the manager Noma/Mama took the call I advised her of my query she said that she will listen to the calls and will get back to me Wednesday as she will not be available Tuesday. I been calling from Wednesday no answer I was holding for more than 1 hour then my line was dropped. Thursday I called in the morning requesting to speak to Noma/Mama they don't me that her shift starts at 09:00 I requested she call me back, she called however could not answer my phone so she left a message saying that she will call later never did. Then today I called spoke to Venchenzo he put me through to rewards sales then Nicole dropped the call I called back spoke to Ivy she transferred my call to Christine she advised that *** is not correct the correct ref is 31955 and the dispute was invalid as I rejected then 20GB on the call for 10GB and that's not true I said to her that since I am not getting any assistance and this is taking to much of my time and energy is best that I cancel the contract she gave me incorrect number to call *** spoke to Zama she referred me to 1945 Mishack answer my call and I requested cancellation ref: ***

I am so so not happy with Vodacom and I will never advise anyone to use Vodacom regarding the experience I got. I will pay my contract with you and will never ever use Vodacom in my life.

The consultants and Managers are *********** they don't care about their clients. If you would have to go and listen to all my calls from last week Friday 09th of August 2019 to today you will know what I am taking about.