So much for taking ***** seriously!!!
Since 2017 vodacom has been billing me for a phone that I did not sign up for. On September 2017 I upgraded one of my numbers for a Huawei P10. Upon me scrutinising my statement I noted that vodacom was also billing me for a Xperia on the same number, since August 2017. Not sure how I get billed for 2 phones on one number, a phone which I never received. I called your call center on 27 June to report this and I was told to write a letter as well as send a copy of my ID to ***, and I will get a reference number. To date I am still waiting for the reference number.
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Replies (3)
Vodacom's replyOfficial
02 Jul 2019, 08:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
08 Jul 2019, 13:00Thank you for your intervention.
But 72 hours has passed and I am yet to be refunded.
But 72 hours has passed and I am yet to be refunded.
's update08 Jul 2019, 13:00
Reviewer Update
Thank you for your intervention.
But 72 hours has passed and I am yet to be refunded.
But 72 hours has passed and I am yet to be refunded.
's updateReviewer Update
10 Jul 2019, 09:53Vodacom you are not serious, so now I call *** and im being told that the amount you have been debiting has been credited to my vodacom account. Why would you want to take the money and return it back to yourselves. PLEASE CREDIT BACK MY MONEY
's update10 Jul 2019, 09:53
Reviewer Update
Vodacom you are not serious, so now I call *** and im being told that the amount you have been debiting has been credited to my vodacom account. Why would you want to take the money and return it back to yourselves. PLEASE CREDIT BACK MY MONEY