so hard to get my contract cancelled

<p>Hi</p> <p> </p> <p> </p> <p>A consultant did contact my via email the very next day and asked for my details which i had provided him with my ID. By the end of the day i had an email from the same consultant confirming that it has been cancelled.</p> <p> </p> <p> </p> <p>This month the debit again has gone off from vodacom. I waited patiently for 1 hour on hold for a consultant yesterday for the new department of vodacom and no answer. I emailed the same consultant twice about this yesterday and he has also not gotten back to me.</p> <p> </p> <p> </p> <p>Why do i have to revert to hello peter to get ahold of you guys?</p> <p> </p>