So glad I switched from *****acom to Telkom!

Vodacom is at it again! Now they sent me a summons to pay three extra months premiums for a contract that I: 1) Reported as a *****ulently opened by one of their store managers at Vodashop King William's Stone Towers Mall . - result: They never attended to the query and ignored my emails 2) I paid it up and worked tirelessly to cancel all their subscriptions on my account. - They ignored ALL my emails. Subscribers Department, ***** disputes department; collections department, retentions department, and cancellations departments ALL ignored my emails. 3) I asked them to put a ***** alert on the account. - They ignored this communication as well. Occasionally sending many many reference numbers then closing the query. 4) I rep**** to their summons with PROOF OF PAYMENT in the form of VODACOM's own statements sent to me via email. - They ignored all these emails. The legal and ***** department rep**** only because I gave them 7 days to clear the outstanding balance or I would post it all on Hello Peter for their management to see all the communication. 7 days is up! STILL, they only closed MY query without recalling their malicious summons, as it relates to the account of a 74 year old pensioner! Vodacom had put my father on 5 contracts continuously extending and upgrading for 3 years at a time, he has now CANCELLED ALL CONTRACTS WITH this network. 5) They STILL have not sent me confirmation that the summons has been retracted and books rectified, which threatens to list my 74 year old father on the credit bureau and suing him for legal fees. Despite sending proof to their collections, legal, subscriptions, and ***** department. They just ignore the emails and send more reference numbers then close them. I will simply let them complete their timeous and expensive process then send proof of payment to the credit bureau and have them remove the listing. This is disgusting! They take full advantage of their unsuspecting customers. With ZERO attendance to ANY queries, disputes or complaints. I am GLAD I moved to Telkom, where I pay R179 on a month to month contract for 80GIGS a month with no malicious 3 YEAR contract extensions and upgrades.

FOR VODACOM MANAGEMENT: This complaint refers to this reference below. See for yourself the appalling customer service you provide.

EC-293Z-2BUAOK Re: Summons, cell: *** / ***; acc no: I***-6; ID: ***;