So frustrating

<p>The amount vodacom debited in my account does not make sense, so I phoned them to get a detailed statement, the first time around I got through bu no one spoke, 2nd time I got through to a Lisa who forced me to do security question although I had already done voice verification? why do you have this, to top it off I explained I have the two cellphone numbers linked and need statement to make sense of the billing, she confirmed it had been sent only to find have details on 1 number which leaves me with nothing really. I could have simply gotten that info online except I wanted everything. How hard can it be to send me an all inclusive statement so I can compare?</p>