So frustrated with Vodacom, considering cancelling

This has been going on for much too long! We have been trying to get my boyfriend's itemised bill for ALMOST A MONTH. He has been paying for it for months yet has never received it. First we tried calling the call centre, no one could help. We then went to the Centurion Office where again no one knew how to help as his name was moved to the new system (without being notified), the girl working at the Centurion branch asked for his email address and we were told the itemised bill would be sent to us that afternoon. Of course nothing was received. We went to the Menlyn branch and was told all the Centurion branch had to do was call the main office to request the bill, again we gave his email address to be sent the bill. AGAIN nothing. Today we contacted the main call centre ourselves and were told that the email address on file WAS WRONG even though we have now given the email to more than 3 different operators. THIS IS RIDICULOUS. He then put a complaint on HelloPeter where Vodacom explained that \an operator will be in touch"yet we have received nothing. VODACOM IS A JOKE. If this is not sorted we will move all of our business to a different cellular provider."""