So frustrated that I could run under a bus.

Accounts Dept. This wing of Vodacom is utterly and totally useless. I have a monthly debit order running for some time with no problem Then I receive an account stating that my order has not gone though for two months. After 10 emails and many phone calls (genuine !) I was told that the problem was being sorted out but they advised me to pay the outstanding amount at a Vodacom shop to prevent the service being suspended. This I did, but still no one is able to tell me what the problem is and if it has been corrected.