CK
Cornelia K

1 reviews | Active since Feb 2018

21 Feb 2018, 10:25

So fed up with Vodacom not giving me what they promise me for the 3rd contract in a row!

And again Vodacom fails me and reminds me why I did not want to renew my contract with them for the second AND third time. Again, I fall for what they promise me... and yet again they fail to give me what they promise and sell to me when I phone to cancel my contract. Well NEXT time I won't fall for it again and I WON'T use Vodacom again! I have opened enquiries twice now and they close it without letting me know the outcome! They did not give me my once of 10 gig data from what I could see and now I don't even get my monthly 2 GIG data.

Come to the party people!

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2018, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2018, 11:32
Official

Good Day Cornelia Kerkhoff,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per SR: ***.

Regards
Randall