So done with you Vodacom!

On Friday after work I dialed *111# and checked my detailed balance to which I had just over 20min of talk time and my newly purchased 1GB data. Put my mobile data off as per habit and watched some tv. Just after 18:00 I tried to make a call and wasn't able to. Call Vodacom customer care and explained the situation to which this arrogant call centre agent refuse to understand.<br> <br> Eventually my call was dropped. Called again and spoke to a lady who now claims that I had left my mobile data on and that's the reason why everything was used up including my voluntary limit and now I'm sitting with a negative R74 balance. In order to unlock I need to increase my voluntary limit. With absolute irritation I agree to that. <br> <br> Today I dial *111# and it states I have 20m46s carried over from last month. Hows that possible if you claim I used my minutes resulting in softlock???? How is it my voluntary limit had to be increased when I had airtime??? <br> <br> I'm so gatvol! This is a classic case of **************** holding me accountable charging me more for your blunder! Never again will I trust you guys and sign another contract. Rather prepaid or change service providers<br>