AR
Angelique R

1 reviews | Active since Dec 2016

14 Dec 2016, 15:40

So Dissapointed

<p>Sooooo fed up with Vodacom, that we actually did not continue to renew our contract. Not once, not twice not three times, but FOUR times that Vodacom wrongfully debited our account with money which should not have been debited due to data charges dispute. Our first query was logged on the 7th of August 2016, and FINALLY the 12th of November we received our money back. Now this month Vodacom debited our account with the contract fee etc, even though we have cancelled the contract. Guess what, when we call the Vodacom Call Centre, NO ONE wants to assist, and we are being put through from the one department to the next with no assistance whatsoever, but the best part of it all is, when we try to contact Vodacom now, to log a query with regards to another refund, a voice automated system says "your call limit to the Vodacom call centre has been reached" I MEAN ***?????????????? How on this earth are we supposed to sort this out if we can't even make contact with Vodacom. HAD IT.... Will most definately NOT recommend Vodacom to ANYONE...............</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,