SO DISAPPOINTED YET AGAIN

<p>I called Vodacom in on Friday evening to upgrade my package to a RED VIP of which I was told would be R 2100.00 which to my knowledge is part of the handset that I have – there was NO mention of me being charged separately for my handset.</p> <p> </p> <p>Please pull your recording as I NUMEROUS times asked for confirmation that I would not be paying for usage on my SMART XL package & the RED VIP in one month as I cannot afford that amount in one go – that was confirmed that my first month of paying for the RED VIP package was only going to be at the end of July as we work on one month arrears. I then called in on Wednesday and was told my bill was approximately R 3600.00 for 074 ********** excluding my other contract with Vodacom - he explained to me that this was because as from June I am being charged for my RED VIP package AND my out of bundle usage from my previous package – this was NOT explained to me and now I am sitting with a bill of R 3893.00 to pay excluding my other account and I am being told that apart from me paying R 2099.00 for my RED VIP I will also be paying for the handset separately.</p> <p> </p> <p>This is extremely unfair and I am being in put into a position where I have to fork out R 5000.00 at the end of June (of which I do not have as I have a very sickly father that I am caring for) but to me this is especially unfair as NONE OF the above was communicated to me otherwise I would of hold out for A BIT BEFORE taking out the package.</p> <p> </p> <p>Please can someone assist me – I have been a loyal customer to Vodacom for YEARS and I feel like I keep getting stuffed over – please pull all the recordings.</p>