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Pikolomzi M

1 reviews | Active since Apr 2012

19 Feb 2018, 15:51

so disappointed with the service from vodacom

i have been sending emails to vodacom Network guys. for the pas few months now and i havent recieved any response from them. im an IT Technician from SAKHISIZWE LOCAL MUNICIPALITY in CALA. i have complained with the network in our town with NO assistance from your guys.... we have just bought several vodacom routers and we cant use them properly coz the speed is so slow. we running 0.9 kbp and thats downloading. we cant in this day of age with the technology we be seen running broadband in such speeds this is worse than ADSL. we municipality namely the Mayor, Speaker and the municipal manager are not happy with these speeds. somethings needs to be done. Vodacom always prides itself as '"these best 4G network provider". but we in Cala dont agree. its thee worse network provider. i mean we are in the CBD but we getting such speeds.. its disgraceful. we opted to buying MTN sims to prepaid. just to test the signal. and i must say MTN hands down beats vodacom. it doesnt even buffer.

yours truly PK Macingwane

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2018, 16:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team