So disappointed. Will be moving away from Vodacom ASAP

Item: Vodacom
Rating: 1
Author: Chanzelle C

I am so upset with vodacom as my saga with them still carries on. I was advised to go to the vodacom repair center.... did that and they inform me they might have to book my phone in for a second time. Please note that in over a month since we upgraded I have had less than 2 weeks use of the phone. But o boy we can be sure come month end I will receive a bill and be debited a amount for a phone I have hardly used.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Mar 2024, 14:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Mar 2024, 14:05

Official

Chanzelle C's updateReviewer Update

15 Mar 2024, 14:20

This seems to be the running response... yet no one is willing to actually sort out the issue. So until such time as my issue is sorted the posts will keep happening

Chanzelle C's update15 Mar 2024, 14:20

Reviewer Update

This seems to be the running response... yet no one is willing to actually sort out the issue. So until such time as my issue is sorted the posts will keep happening

Chanzelle C's updateReviewer Update

18 Mar 2024, 10:26

So still waiting for vodacom to get back to me regarding my device. It has now been over a week of back and forth and still no direction as to how they are going to fix the issue
Shocking service

Chanzelle C's update18 Mar 2024, 10:26

Reviewer Update

So still waiting for vodacom to get back to me regarding my device. It has now been over a week of back and forth and still no direction as to how they are going to fix the issue
Shocking service