ML
Mantombi L

1 reviews | Active since Jul 2012

18 Aug 2018, 17:59

So disappointed on the Vodacom router data usage!

I would like to voice my frustrations with Vodacom. I took up a 10gig router contract to try and move away from the day to day exorbitant data prices . But to my surprise, it was the worst decision ever. Since inception of this contract, the 10 gig data only last for 2 days due to what I dnt even understand. I have an iPhone and even went to IStore to request for them to ensure that my iCloud is off ( which according to Vodacom is depleting the data) which they confirmed is. I’ve been calling Vodacom each month about this data problem but they keep on telling me the same thing or just give me some data on the router which also gets depleted in a day and this doesn’t solve the root cause of the problem. After giving me the data, they immediately close the quiry. What also surprises me is that I get 2 gig data on my main number and it lasts me for full 2weeks, on the other hand the 10gig that I limit usage on lasts for only 2days:( ??♀️ Something is really funny here. I’ve tried everything from going to 2 Vodacom shops and they were of no help at all . I’m in the verge of cancelling this contract, just to save myself from this traumatic experience. What should I do now, I’m so tired of calling Vodacom every month about the same problem that is never resolved! Vodacom, your assistance will be appreciated in this regard.

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Replies (2)
Vodacom
Vodacom's reply18 Aug 2018, 21:18
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Aug 2018, 11:36
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)