SO DISAPPOINTED IN VODACOM!!

I retracted my other review in the hope Vodacom would contact me, they have told me to DM them on Twitter which I have been then tell me “they see I have been chatting via DMs” and “is there anything they can help me with”! This after I tweeted them to tell them NO ONE IS RESPONDING TO MY MESSAGES! I even tried to call customer service but she couldn’t hear me properly, she asked if there was another number to call me on, I gave her a number to call me back at 3pm…….. still waiting, it’s almost 5pm!! Here is the review I wrote yesterday.(edited) Which I took down “IN GOOD FAITH” that someone would call me today…. I AM VERY DISAPPOINTED! SO DISAPPOINTED AND SO UPSET! Vodacom usually are great !!! Sadly I have to post this on here as I making to progress with VODACOM Social media TEAM… Over a week ago I get a call from SAM from Vodacom, manipulating me into renewing my contract with the promise of a better deal and a new device later on as now there is no stock currently. I questioned this deal and was told there is no other option that the Red packages are being discontinued! Which I found out was a blatant lie! I am also told I wouldn’t have had the option to get a new device down the line as once you upgrade and choose to without a device, it’s too late! I told Vodacom I am NOT happy with this deal & I felt pressured! They said the red packages are NOT being discontinued & promises of choosing a device later is plain BS! So fine, they reversed the offer as you have 7 or 14 (not sure which) days to cancel! (I called the next day to query and cancel!) Was told it was cancelled and I was then offered another deal including a device, in fact it was a great deal! Was very happy with it! I did hum & hah as it’s a big decision! However with the offer of the iPhone 14 Plus I inquired on the cost of phone 14 pro and if it was the same size (in measurements) she gave me the measurements & said it’s the same as iPhone 14 plus. However when I checked the iPhone 14 pro I see the size is smaller than she mentioned, so I messaged and say I will go to the Istore to check the difference in devices myself… to please put the deal on hold. I went the next day, especially to view the devices, I messaged Vodacom and asked them to quote me on the iPhone 14 pro max…. A lady called from social media, quoted me however said she doesnt have the authority that sales do to offer the extras that Nicky offered me… she would get someone from sales to call me, that someone would be in touch… that was Tuesday the 1st of November. It’s now a week and I am still waiting ?? I had also asked Nicky to please email me the offer she made me so I had it in writing, I am still waiting for that email. She said I could email her anytime if I had any issues, that email never arrived so I have no idea how to get back in touch with this Nicky person??? Instead I receive a barrage of sms messages with the said upgrade which I reject as I am still NOT SURE ON THE EXACT DEVICE made to me!!! To date, I await the call. I have receive email communication about “an upgrade” with ZERO DETAILS from a “no reply@Vodacom” email account… And as of today, the telephonic upgrade I declined from SAM (who **** about the Red packages being discontinued and that devices were not available) reflects on my bill AND that I have upgraded! Data bundles have disappeared too! I have vehemently stated over and over, I DO NOT ACCEPT the deal, that I have NOT AGREED TO UPGRADE, yet this reflects differently on my bill! The deal Nicky offered is a good deal however I just needed clarification on the exact device she offered and I specifically said I want the deal EMAILED TO ME MENTIONING ALL AND EVERYTHING DISCUSSED, IN WRITING, including all the add ons, the device offer with costs and ALL the extras INCLUSIVE of the price she gave me. As mentioned that email never arrived! It’s now over a week! Instead I have received emails with long reference numbers and no link, or attachment and thanking me for upgrading! It’s like banging your head against a brick wall with these guys! I have been patient and I have messaged Vodacom via Twitter daily asking them to please assist?? For the record: I have NOT AGREED TO ANY DEAL OR AGREED TO SIGNING ANOTHER CONTRACT UNTIL I HAVE MY DEAL EMAILED TO ME IN WRITING WITH DETAILS! And it needs to be a deal I am happy with. After all there has got to be something in it for for being a loyal subscriber since 1996!!! Vodacom you usually are amazing and your customer service is usually very good. Every upgrade has been a good deal, hence why I have also remained loyal to Vodacom! But now, what has happened?? I have to literally stalk you on social media and still feel like I am banging my head against a brick wall!!

I am highly disappointed!! So frustrated and extremely annoyed!