So disappointed in the service

<p>I upgraded to the hauwei p9 and received a Woolworths voucher which I have not been able to retrieve to this day. I have been given the runaround and told that the query is with the back office team and a consultant will contact me. I am still waiting! How long does it take to resolve a query? I have been a loyal client of vodacom for as long as I can remember and really disgusted at the level of service. Hopefully after this post, I will be taken seriously.</p>