So disappointed and frustrated with Vodacom

I ordered Vodacom Fibre on the 20 November 2019, the next day I cancelled it because I found a better deal at another provider. their cancellation period is 48 hours after order, I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. No one is able to send me my cancellation confirmation to date 05 December 2019 despite more than 1 supervisor/manager getting involved. I still have a cell phone contract out with them and I am so upset the expiration is not anytime soon. The consultants promise to call me back yet they never do.

Can someone who cares about customers please contact me asap

my cancellation ref is SR-***

why can't we get hold of the people we dealth with? it seems vodacom protects its employees and does not care about it's customers.

Sophia Seutloali is not helpful.