IK
Israel K
1 reviews | Active since Sept 2019
06 Sept 2019, 20:42
So disappointed
I am so upset and angry at Vodacom,I ask a very simple thing just to let them opt me out on the Vodacom data given to me whenever I buy airtime.R3.00 is being deducted from my account evertime I recharge,When I check it says 10MB is loaded,this is crazy I can't be using 10MB it can't even log in the internet. Don't get humiliated over small things please fix your stuff before someone takes me to other networks
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Vodacom's replyOfficial
07 Sept 2019, 14:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Sept 2019, 10:49Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team
Vodacom's reply10 Sept 2019, 10:49
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. RegardsConsumer Website Team