so disappointed
vodacom offered a 20 gig on promo, i accepted, from the 23dr Nov i have been trying to cancel the 20 gig, not once did anyone tell me the price of the 10 gig, i have been invoiced for something i did not agree on. 13 times trying to cancel, every time i got told a different story. i am so disappointed in vodacom, so many people i am talking to is currently fighting with vodacom, they are just invoicing for no reason. yet i stood up for them as i have never had a problem with them until November, my words weren't cold when they are doing the same to me. for angry right now
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Replies (4)
Vodacom's replyOfficial
11 Jan 2021, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
15 Jan 2021, 11:08Not sure how the quiry can be resolved. I requested it to be canceled in november and no one informed me what the price would, still not happy, why should I pay for something I am not using. Very very disappointed.
's update15 Jan 2021, 11:08
Reviewer Update
Not sure how the quiry can be resolved. I requested it to be canceled in november and no one informed me what the price would, still not happy, why should I pay for something I am not using. Very very disappointed.
's updateReviewer Update
17 Jan 2021, 17:04If this is not going to be correct, please cancel all data packages with immediate effect, I will look for another service provider.
's update17 Jan 2021, 17:04
Reviewer Update
If this is not going to be correct, please cancel all data packages with immediate effect, I will look for another service provider.
's updateReviewer Update
20 Jan 2021, 09:54I am still waiting for someone to contact me, Vodacom. I will be taking this further......
's update20 Jan 2021, 09:54
Reviewer Update
I am still waiting for someone to contact me, Vodacom. I will be taking this further......