1 reviews | Active since Oct 2016

25 Oct 2016, 19:07

So disappointed

<p>I previously complained on here about my phone being checked into repairs and then receiving the phone back without vodacom having repaired it. I then booked the phone in for repairs again TWICE and it still has the same problem! I received the phone back from repairs again today and now the phone won't even go on and the screen is cracked which WAS NOT there when I booked it in. My phone has been worked on FOUR times now at vodacom, three of which have been computerised. When I first booked my phone in I had only had it for 3 months. I am going on holiday to the states on Friday and I NEED my phone to be WORKING. Surely I should have been given a new phone by now? I am so sick of this disgusting service vodacom </p>

0
Replies (2)
Vodacom
Vodacom's reply26 Oct 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Oct 2016, 14:14
Official

Dear Customer

We apologise for the inconvenience caused due to the repeated issues with the handsets. We have escalated this to the Vodacare Head Office for further assistance and feedback.

Regards

RoderiqueLategan

Best regards,