So disappointed..

<p>A couple of months ago I tried getting an upgrade online, that didn't work out well. I took it up, nothing was done, also contemplated leaving Vodacom. I then decided to give it another shot. I finally upgraded at the store. I thought that went well until the phone died after 2 weeks, a "brand new" Samsung phone. I took it back in. I also had difficulty with my nano sim card trying to use it on a different phone, I called the call centre on 11th of May at 20h38, spoke to a Ntombi who treated me unfairly & refused to give me her last name. The service she provided was appalling. The call lasted over 8 minutes & got no assistance. What a waste that was. As a result am stuck with a phone that doesn't work, a nano sim card that I don't even use so my *** number is off. It has been for over a week now, approaching 2 weeks this coming Sa****ay. That's what pains me about this whole experience with Vodacom. It has been a nightmare. I hope to see off this contract because clearly as their customer, I've meant absolutely nothing. Thanks.</p>