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LP P

1 reviews | Active since Oct 2017

12 Oct 2017, 15:35

So disappointed

I am due for an upgrade. Vodacom deals were too expensive. Got the same deal Cheaper at cell c. Vodacom did a price match. However this has been going on for nearly 3 weeks. Was told that all was sorted and I would receive the device on the 6/10/2017. Nothing arrived. Then I called back. Promised the device on the 11/10/2017. Still Nothing. Nobody at vodacom speaks the truth. It's sad that they always make empty promises. So disappointed in then. Service.

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Replies (7)
LP
LP P's update12 Oct 2017, 17:52
Reviewer Update
Unbelievable. After committing to deliver Vodacom now wants me to downgrade from an iPhone 7s+ to iPhone 6. Really. They committed to delivering an iPhone 7s+ and are now trying to down sell me. I am now getting legal wise involved.
Vodacom
Vodacom's reply13 Oct 2017, 06:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LP
LP P's update13 Oct 2017, 07:27
Reviewer Update
Actually I would like a senior manager to contact me. People in you call centre do not know how to speak the truth and do not have any service delivery s****s.
Vodacom
Vodacom's reply13 Oct 2017, 12:15
Official

Dear Lalitha

As discussed, feedback has been provided.

Regards,

RJ

Best regards,

LP
LP P's update16 Oct 2017, 23:44
Reviewer Update
Why would you do an upgrade. Make a promise and not deliver. Then phone me and try and sell me a data bundle. You are not able to give me an expected date of delivery. Apparently the entire vodacom SA has no stock of the 128gig IPhone 7plus. It's just a circus at vodacom. One consultant confirms stock and then the rest say no stock in the entire SaA
LP
LP P's update20 Oct 2017, 07:26
Reviewer Update
It's been 3 weeks now and my issue with vodacom has still not been resolved. I have not received my device as yet. No call to let me know what's happening. Customer service at vodacom is pathetic. I think when vodacom does training they teach their staff to speak lies and ignore customer issues. I am furious. Can anyone assist me or should I see a lawyer?
LP
LP P's update23 Oct 2017, 17:29
Reviewer Update
Wow. The inefficiency of Vodacom's call centre agents. After giving the correct address 3 times. The courier company gets the wrong address and the wrong cellphone number. I did an upgrade on my number but an unknown number was given to the courier company. After many attempts to get the courier company I now find out that the courier company Ram couriers is just as inefficient as vodacom. They send out a driver with just a street name and no number. They are now waiting for the customer to contact vodacom and make queries about the parcel so that the customer realizes that there was an error from Vodacom's side and has it corrected. Crazy. Vodacom's entire chain is a mess.