SO DEVASTATED - SHOCKING SERVICE

I took a contract with Vodacom for a SmartTab 3G in December 2014. In April 2015 this year it stopped working - screen just went blank. This was a gift for my son who was devastated! The tablet was sent in for repairs and a week later I was told that the tablet could not be repaired because it had been dropped! This is not true! My son took extra care of the tablet. The shop was so not helpful and were not prepared to issue me with a new tablet or a repaired tablet! So as a quiet, shy timid person I just accepted the situation. Yet here I am still paying for the contract for a tablet that my poor son cannot use. I spoke to a friend of mine in the Media (Durbs magazine) who told me to stand up for my rights and referred me to your marvellous website. I am a long standing customer of Vodacom as well which has made me so sad!