1 reviews | Active since Feb 2017

21 Mar 2017, 17:40

So DAMN Useless!!!

<p>It's been more than a month with no feedback from Vodacom. After a tweet they decide to contact me. The "Customer Service Consultant" that called me tells me that since the phone is with WeFix now, I have to deal with them (best believe I will) and offers me R200 airtime for the money spent on the screen protector since their useless staff did not advise I would need to replace it when the phone comes back (So the phone cme back not fixed and no screen protector). R200 does not cover what I have been through, my job suffering and being drained by this! Before I took it there it went in with vodacom. The reason why I took it there is because it came back with the same issue it went in for at Vodacom. I waited for 2 weeks with a phone that was giving me issues to get help and feedback on my issue with no luck. You know nothing about customer service and are very useless. I can not wait for this damn contract to end so I can port back to my network. Stop calling my husband and I and offering things cause we want nothing to do with your useless service and products. If you dare contact me again, you will regret it. Mxim!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,