So customer service at all

Item: Vodacom
Rating: 1
Author: Terence Van Der Linden

I have being struggling with Vodacom since 26 March 2022. I have sent e-mails weekly and I had a response from Vodacom end April 2022. I was told by Vodacom that a technician will phone me back regarding their poor service here at the Bottom of the Free State. Well this person has never phoned me so hence the report. Vodacom is losing it's way with it's clients. Yes they take our hard earned funds but don't deliver as promised. Why do I have to battle since 26 March 2022 to get assistance which is not forthcoming.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 May 2022, 07:43

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 May 2022, 07:43

Official

TVDL

Terence Van Der Linden's updateReviewer Update

04 May 2022, 19:35

Still no reply from Vodacom.
Now 04/05/2022
Vodacom off again for nearly 2 hours no sorry we have a problem
Yes I pay monthly for a service but I don't get what I pay for so where do I go.
Oh Vodacom please help

TVDL

Terence Van Der Linden's update04 May 2022, 19:35

Reviewer Update