So called Red VIP Contract

<p>This post is long overdue but I am fed up with the lack of service and empty promises.</p> <p> </p> <p>On the 16th of Jan I went to the Vodacom shop at Keywest mall to take out a new contract as the old one was expiring that same week.The sales person aka Mitchel assured me that they will be able to port my Existing Vodacom number within 24-48hrs after it was put onto the prepaid network.</p> <p>They gave me a new phone and contract but on a so-call temp sim.I was fine with it as i know out of dealing with VC in the past that their systems is very fragmented and things take time.</p> <p> </p> <p>After 2months of fighting and trying to geld hold of regional I eventually got hold of a person(Sipho Msimanga) who claims to be the Client experirnce officer.He then procceded to tell me it will be sorted out within once again 24-48 hrs.</p> <p> </p> <p>Thursday the 16th of March I woke up to a debt order of R1055 and R88.I phoned my bank and stopped that order as there was no agreement between myself and vodacom for that amout.</p> <p> </p> <p>I then tried to get hold of Sipho as well as the store manager but to no avail.I procceded to go to the store just to be told that the amount that has beed deducted is for the temp Sim(Which they are still busy cancelling)After sitting in the shop for abouy 40 odd min the store manager came to me and said that they made a mistake on their side and WILL credit me for the amout that was taken feom my acc as well as the bank charges that went with it.We got to a agreement that they will sort out their accounts dept and will rectify the debt order moving forward.</p> <p> </p> <p>Today Is the 4th of april an amount of R3929 was debited from my account last night.</p> <p> </p> <p>Im Gatvol to say the least.I did warn The store manager as well as the so call client experience officer that i will take action if it is not resolved.This matter will now be reported to my banks ***** Dept as explained to both Sipho And Tsepo the store manager.</p> <p> </p> <p>I have email proof of all of these actions.The names in the mails sent from So-Called headoffice will be revealed if this matter is not solved by COB today as I feel for someone thats on a RED VIP pakage that surely there should be someone on top that needs to take ownership for this mess thats beed dragging along since the 16th of January.</p> <p> </p> <p>Will be in touch soon!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>