So Called Cancellation

Dear Vodacom

I truly thought this matter was over when a manager of yours by the name of Lance, contacted me to ensure cancellation of my contract in AUGUST 2021. On Thursday, 2 DECEMBER 2021, I received a call from VBN Debt collectors advising me I have been handed over and that I am owing in excess of R20 000. I immediately called Vodacom customer care who advised that I do not have an active profile with Vodacom (So please tell me how I am owing such a large amount?) the conversation proceeded to admitting that Vodacom had made an error and that my cancellation was not actioned on their systems and as such my profile was handed over. The agent who I spoke to, I cannot recall the name but I am sure the call is logged on Vodacom records advised that this would be changed and the debt collectors would be advised of such. Today, 8 DECEMBER 2021, I received another call form VBN Debt collectors, this time the lady who I spoke to, was a little bit more aggressive in her approach instructing me to get affidavits and threatened my credit record. Firstly I will not be inconvenienced due to an error by Vodacom staff. I did my bit and it is not my issue that you did not update your records. Secondly, I certainly wish you affect my credit record because then I will gladly take legal action and I am sure we do not want to go that route so please fix this ASAP.

I look forward to confirmation of resolution as well as a formal apology.

Thank you and regards

Marlon Neveling