AP
Angelique P

1 reviews | Active since Mar 2009

13 Jun 2018, 12:31

so baffled, i still don't know how to title this review...

I am more baffled than I am mad really. Today I found out, that the reason for receiving unknown calls all the time is due to my CLI not being activated. Wasnt informed of this when i signed up and I certainly wasnt informed that because i am a contract customer, that i would have to pay for it. Basically i have to pay to know who is calling me. You know, i've never experienced this with any other service network. Its a bit strange and just a tad s,h,a,d,y. I'm not worried about the R9.00 extra, but it would be cool to be informed of this and also i still find it weird that one would have to pay to know who is calling you, even if the person is on your contact list. Kinda disappointed Vodacom....

0
Replies (3)
Vodacom
Vodacom's reply13 Jun 2018, 12:38
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 14:16
Official

Hi Angelique

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

AP
Angelique P's update13 Jun 2018, 20:50
Reviewer Update
thank you for the prompt response. Very impressed with the service received! Keep it up!