So bad its Beyond words..

I have never had so many complaints about the same company in my life. They hardly concluded the one complaint now I'm writing another! This time it's the fibre, it went down 15th December my husband called in and spoke to Nolthanda around 10am , he told me she had such a bad attitude the way she was speaking was as if he was bothering her , it takes a lot to upset him but he was really upset by this so it must have been bad. I would like management to listen to this recording and advise if this is the way their employees are trained to deal with customers. She also told him that ther is a problem in our area. I later checked with people in our complex and they had no problem with wifi. I then called the next day myself and spoke to Alwande who also sounded a bit irritated and when I told her ther is not a problem with my neighbors wifi she said maybe they are not using vodacom..yes they are I told her. She then looked at the notes and said it states ther is no (I don't remember what it's called) number and I told her that no one asked for any numbers I then proceeded to give her the numbers on the plugs. I was without fibre for four days , i called in again and spoke to Olfense who was very helpful and kept me updated then on the fifth day someone came out and fixed it, it worked for one day and went down again the next day. I called in again 2 days ago spoke to Shaune who said she will mark our ticket as critical. It's now 6 days in total I am without fibre and I'm still waiting for someone to contact me. We have a guest staying over and our kids at home so we have had to use all our data on the sim contracts and purchase more on our cell sims so we could try to keep our guest entertained and my son could not play online games with his friends as this would cost me too much data and he had purchased a month of Playstation plus before the wifi went down for the first time so he has lost out on all of these days and it expires end of this month! I would really appreciate it if I could get my fibre sorted urgently and would like to be reimbursed for all the days without fibre, the data used from our phones and the days my son missed out on his Playstation plus. I really don't know what the problem is with vodacom can someone explain or is this level of service that is acceptable to the CEO as well perhaps i should find out? I will never ever recommend vodacom. Another thing, i don't know many times I have asked them to update my surname and email in store and on the phone yet my documents still show my old surname and I sometimes still get emails on my old email account..