BB
Bradley B
1 reviews | Active since Jan 2015
21 Apr 2018, 20:00
So bad
Bought a WiFI Router and new SIM card, added 10GB data so that I could work from Holiday Home. 10GB - gone in 30 mins. Added another 1GB to see, and disconnected all devices from the router it was using - all data "sucked up". So - no devices connected - all data depleted?? Need a refund. Being on holiday - tried various channels to connect and multiple "System Errors" - obvious that many changes were happening without any notification, or care about customers. Also called Call Center -no luck - said they will deal with it on Monday - not ideal if you are trying to run a business?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Apr 2018, 20:41Good day
Thank you for making us aware of this issue.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2018, 20:41
Official
Good day
Thank you for making us aware of this issue.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Apr 2018, 17:12Good day
We regret taking note of your experience.
I could not reach you when I called. Please advise if this matter was resolved.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply24 Apr 2018, 17:12
Official
Good day
We regret taking note of your experience.
I could not reach you when I called. Please advise if this matter was resolved.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,