SO ANNOYED

The past 3/4 months have been a nightmare dealing with you. I am so annoyed and so frustrated by your incompetence and lack of customer service The first issue was when I was incorrectly given two sim card for data contracts (when I initially only requested one, I mean really why would I need two additional data contracts) After numerous back and forth emails and calls to you I thought the matter was finally resolved to my surprise that wasn’t the case because upon checking my statement I noticed that you charged me for two contracts which amounted to R779.68 when you TOLD ME THAT THE MATTER WAS RESOLVED!!!!!! My account was indeed debited with the R779.68 – I called in and I was told that my Vodacom account would be credited – why is this as the money was taken out from my FNB account so why can’t you refund me there????????? REF - 1- ********** ********** Then a few weeks later when I thought all my troubles with Vodacom were over, I realised that my data number 067****** was not reflecting on my Vodacom app which meant that I wasn’t able to view my balance’s as I was previously able to do so – how annoying. I logged a called REF - 1- ********** ********** AND I WAS ONCE AGAIN TOLD THE MATTER WAS RESOLVED – WHAT *******. On the 18th I called to advise that I was still experiencing this ****, it gets better, I also noted that I have been migrated (WITHOUT MY CONSENT OR KNOWLEDGE) My subscription on my ********** number has changed from Uchoose Flexi 230 to Smart Top Up S. This migration was not authorised nor was it requested by me Uchoose Flexi 230 Smart Top up S Airtime Sub R 200.00 R 339.00 Handset instalment R 68.70 R 79.01 VAS - Caller ID R 8.69 R 9.99 VAT R 41.61 Total R 319.00 R 428.00 I WANT THE ABOVE MENTIONED ISSUES TO BE RESOLVED AS A MATTER OF URGENCY BECAUSE I AM TIRED OF THIS ****. I DON’T WANT TO HAVE SUCH DEALING WITH VODACOM ANYMORE IT’S A WASTE OF TIME FOR ME AND VERY UNNECESSARY GET YOUR ACT TOGETHER AND STOP MAKING MY LIFE A LIVING MISERY. IM SO OVER THIS KAAK.