SO ANGRY AND DISAPPOINTED WITH VODACOM

We have a Vodacom Fibre at home and we haven't had internet connection since the 5th of November, we called they said a technician will come and fix connection until today we're still waiting. Everyday we call and they keep saying "we're sorry the technician will definitely come tomorrow" they've been saying tomorrow since Sunday until today on Thursday they still say we will send him tomorrow. And now we will be expected to pay a full month subscription while we've been buying data with our own money for almost half a month?