MK
Mariska K
1 reviews | Active since Feb 2021
04 Feb 2021, 17:58
SNUG CHARGING UNIT
I BOUGHT A SNUG CHARGER UNIT FOR MY NEW APPLE 12 MINI AT HE VODACOMSHOP, I HAD TO GO AND EXCHANGE IT AS THE FITTING WAS TOO LOOSE, I RECEIVED A NEW ONE, AND IN THE MORNING THE CHARGING CABLES END AND THE PART OF THE CHARGER UNIT WAS BLACK. THEY GAVE ME BACK MY MONEY FOR THE CHARGING UNIT, BUT NOW MY CABLE IS BROKEN. IF I WANT ANY COMPENSATION FOR MY CABLE ( WHICH CAME WITH THE PHONE) THEY NEED ME TO SEND MY PHONE AND EVERYTHING IN TO THEIR REPAIR CENTRE. I CAN NOT BE WITHOUY MY PHONE. SO LESSON LEARNT - NEVER BY SNUG AT VODACOMSHOP
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Replies (2)
Vodacom's replyOfficial
04 Feb 2021, 18:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2021, 18:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2021, 10:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably if its a charging related problem they would need to assess the device and charging devices. You may request a loan unit should one be available to use while the device in in for repairs.
Kindly visit your nearest vodacom repair store for any further assistance.
Regards Consumer Website Team
Kindly visit your nearest vodacom repair store for any further assistance.
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2021, 10:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regrettably if its a charging related problem they would need to assess the device and charging devices. You may request a loan unit should one be available to use while the device in in for repairs.
Kindly visit your nearest vodacom repair store for any further assistance.
Regards Consumer Website Team
Kindly visit your nearest vodacom repair store for any further assistance.
Regards Consumer Website Team
Best regards,