1 reviews | Active since Oct 2014
Sneaky Vodacom Conned Me!
I recently decided to take out a new contract with vodacom (Friday, 6th April 18). I was informed by the sales person that my contract could take up to 48 hours to become active. I specifically asked the sales person to add a limit to my account when signing up as I have been burned by this in the past.
Fast forward to Sunday two days later and I still have received no communication of my line now being active, I check "My Vodacom" and to my surprise my bill says R2 200... to make matters even worse I call vodacom and the consultant informs me there is no limit on my account.
The main reason for signing up for the contract was the special they were running of adding 1 GB of data for the 24 months. I was then told the extra 1GB of data is Night Owl data, which is absolutely useless to me and anyone who is not nocturnal.
As I am within 2 days of signing up for this I would like to cancel as this is not what was advertised and no mention of night owl by the sales consultant or the pamphlet. I feel as if I have been conned.
Regards Fuad
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Sincere apologies for the delay Fuad.
As per our conversation, I'm taking ownership of this complaint and should be able to resolve this by 02.05.2018.
Kind Regards
DL
Sincere apologies for the delay Fuad.
As per our conversation, I'm taking ownership of this complaint and should be able to resolve this by 02.05.2018.
Kind Regards
DL
